“Okay, well, it’s really important that I speak to them today, so please have them call me, okay?” I tell the customer service rep after waiting on hold for over a half-hour.
“Absolutely, sir, and I’m sorry I wasn’t able to help you more today,” he says, so I reassure him that I know he did all he could, and hang up.
After my doctor’s appointment, I walk into the library, and pull out my phone to double check for any calls.
...and see the voicemail from the call that I missed as I was crossing Eastern Parkway to get here, not five minutes before.
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