How Did She Know?

We’re prepping the registers before the store opens when the phone at the cash wrap rings.

My co-worker and I look at each other, then he says, “Could you get it?”

As he retreats I shrug and pick up the phone, saying, “Good morning, thanks for calling _______, how can I help?”

There’s a pause, and then a voice on the other end asks, “Is this Scott?"