After the dust has settled, and everyone has calmed down a bit, I approach my boss.
"I see you're eating lunch, so I'll make this quick," I say, and she puts down her sandwich to give me her full attention. "I don't apologize in the midst of a crisis, because it comes off as fake, it doesn't make anybody feel any better, and it's beside the point. But I just wanted to say," deep breath, "I'm sorry for the trouble I caused."
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